1. Information We Collect
When you register, sign in, update your profile, build a family tree, publish stories, upload media, use memorial features, or contact support, FamilyLove may collect information you provide directly, such as usernames, email addresses, profile images, family member details, relationship data, text content, media, and feedback.
While you use the website, we may also collect certain device, log, and access information, such as browser type, access time, request records, page paths, error logs, and security-related telemetry.
2. How We Use Information
We use this information to register and authenticate accounts, provide family tree and content management features, support family space presentation, process uploads, protect account security, improve the product experience, and respond to support requests.
Where reasonable and lawful, we may also use relevant information for troubleshooting, analytics, security review, service improvement, and compliance management.
3. Sharing and Disclosure
FamilyLove does not sell your personal information to third parties unless required by law or explicitly authorized by you.
To operate the service, we may share necessary information with service providers that support cloud storage, captcha, authentication, payments, operations, or security, but only to the extent required for those functions.
4. Public Display and Privacy Controls
Whether certain content you publish on FamilyLove is visible to others depends on your privacy settings, family relationships, and the feature where the content appears. Please review the intended visibility before uploading family records, photos, videos, or memorial content.
If content involves another person’s privacy, likeness, identity, or memorial information, you should ensure you have a lawful basis or the necessary authorization before publishing it.
5. Data Storage and Security
We apply reasonable technical and organizational measures to protect your information, including access controls, transmission safeguards, monitoring, and necessary security hardening. However, no internet transmission or storage method can be guaranteed to be absolutely secure.
Please keep your account credentials confidential. If you suspect unauthorized access or any other security issue, contact us promptly.
6. Your Rights
Subject to applicable law, you may access, update, supplement, or delete certain account information and content stored in FamilyLove, and you may also contact us with further requests.
If you believe there is a problem with how your information is handled, or if you want to exercise privacy-related rights, you may contact us through the website’s public channels.
7. Protection of Minors
If you are a minor, please use FamilyLove with the guidance and consent of a parent or legal guardian. Special care should be taken when uploading information, photos, growth records, or memorial content involving minors.
If we identify clearly improper collection, display, or handling of minors’ information, we may take necessary measures to restrict or address it.
8. Policy Updates
We may update this Privacy Policy as our services evolve, legal requirements change, or product features are adjusted. Updated versions will be posted on the website and become effective on the stated publication or effective date.
By continuing to use FamilyLove after an update, you acknowledge and accept the revised policy.
9. Contact
If you have questions, suggestions, or complaints about this Privacy Policy or our handling of personal information, please contact us through the public channels provided on the website.
Last updated: June 28, 2026